Suggestions and Complaints

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Feedback, suggestions and complaints are always welcome.

Weavers Medical is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you, can the practice continue to build and improve upon the service it offers.

The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

Complaints should be addressed to the Practice Manager Mrs J Barker, or any of the partners.

Weavers Medical
Prospect House
121 Lower Street
Kettering
Northants

Or contact us online.

Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

If you would prefer to speak to someone, a member of the management team can be available.

Alternatively, the Practice Manager has telephone appointments available every Monday morning, so patients can pre-book a call to discuss any issue, query or area of concern.

If you wish to book a telephone appointment with the Practice Manager, please contact the practice and speak to a care navigator.